Objectives ISPL - Information Services Procurement Library - is a best practice library for the management of acquisition processes. The acquisition process is the process of obtaining a system or a service, or any combination thereof. Acquisition management includes, but is not limited to:   definition of the acquisition strategy  management of the tendering process planning of the service and system delivery and thus define the decision points and deliverables monitoring of contracts  controlling of costs and time-scales  management of risks Services involve any process executed by one person or organisation for another one. ISPL addresses two types of services:    projects, which aim at changing processes or systems within an organisation. Examples are system development, system renovation, business process redesign and helpdesk installation,  ongoing services, which aim at executing processes at an agreed service level. Examples are configuration management processes, network management processes and the helpdesk functions.