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Introduction to ISPL  
 The Introduction gives answers to general questions about ISPL: 
  • What is ISPL? 
  • Who will use ISPL?
  • Why use ISPL?
  • Which are the ISPL components?
  • What support is given in the ISPL Books?
 and gives an overview to the ISPL fundamentals: 
  • How can management of information service acquisition be improved?
  • What does the ISPL acquisition process comprise of?
  • How are risks reduced with ISPL? 
  • What describes a delivery plan?
  • How are services effectively planned?
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