Specifying Deliverables

This book provides guidance for the specification of deliverables. It should be read by the service authorities from both the customers and the suppliers.

A deliverable is a product that is exchanged between the supplier and the customer to fulfil a defined purpose within an acquisition. Deliverables need to be well-defined and unambiguous.

ISPL classifies deliverables into various types and defines a set of properties for each of the deliverable types. These properties are used to characterise the deliverables that are required independent of any specific method. The following types of deliverables (and their sub-types) are addressed in ISPL:

contract domain deliverables which are used to define and control the contractual process of a procurement
service domain deliverables which are used to plan and control service execution
target domain deliverables which are systems or documents related to the target domain